Refund Policy

Transparent and just refund terms for your assurance

Introduction

At HarborDriftLeaf, we recognize that plans can change, and we are committed to establishing equitable and clear refund measures. This document details the criteria under which refunds are provided for our yacht charter offerings.

We urge you to carefully consider this document prior to securing a reservation. When you reserve a charter through HarborDriftLeaf, you are consenting to the stipulated refund terms.

Cancellation and Refund Framework

Exceeding 72 Hours Prior to Charter

100% Refund

Qualified for: Entire refund excluding administrative charges

Processing Duration: 5-7 business days

Administrative Cost: €50 for credit card operations

Prerequisites: Submission must be in written form via email or telephone

24-72 Hours Before Charter Commences

50% Refund

Qualified for: Half the complete charter expense

Processing Duration: 7-10 business days

Administrative Cost: €25 subtracted from the refund

Prerequisites: Justifiable grounds needed; handling costs applied

Within 24 Hours of Charter Start

No Refund

Qualified for: Refunds are not provided

Exception: Emergency situations might be taken into account

Alternative: Credit towards a future charter might be granted at the discretion of the management

Prerequisites: Proof needed for claims due to emergencies

Refunds Due to Adverse Weather

Our Commitment to Safety

We prioritize safety above all else. Should conditions not be safe as determined by our qualified captain, altering your plans won’t result in any financial loss:

  • Complete Refund: If the charter cannot be rescheduled, a full refund is extended
  • Reschedule: Charter can be moved with no extra charge to a subsequent available slot
  • Charter Credit: Credit offered valid for a period of one year from the original booking date

Weather Evaluation Protocol

The evaluation for weather includes:

  • Assessment of wind intensity and direction
  • Evaluation of swell magnitude and ocean status
  • Predictions related to visibility and rainfall
  • Advisories and warnings from the Coast Guard
  • The captain's professional safety assessment

Finalization Time: Decisions related to weather cancellations are finalized no later than 4 hours prior to the planned departure time.

Refunds for Medical Emergencies

Conditions for Emergency Consideration

We are empathetic to the sudden occurrences of health emergencies. The circumstances below might qualify for exceptional consideration:

  • Immediate medical ailments or injuries demanding hospitalization
  • A death within the close family circle
  • Urgent military summoning or deployment
  • Mandatory jury service or legal subpoena
  • Natural calamities that impact travel

Documentation for Emergency Refunds

For processing refund requests due to emergencies, the following should be provided:

  • Verification from a healthcare institution or medical certificates
  • Certificate of death (if relevant)
  • Official orders from military entities
  • Summoning notice for court or jury obligations
  • Emergency declarations or travel advisories

Procedures: Refunds related to emergencies are managed within 3-5 business days following the submission of necessary documentary evidence.

Cancellations for Operational Reasons

Technical Difficulties

In the event that the assigned yacht is inoperable due to technical issues:

  • Alternate Vessel: An endeavor will be made to allocate a yacht of similar standing
  • Complete Refund: Should there be no alternative vessels available
  • Proportionate Refund: If the backup vessel has varied pricing
  • Compensation: Additional recompense may be considered for any inconvenience experienced

Unavailability of Crew

In the unusual event that certified personnel are not available:

  • Efforts will be made to arrange another crew when possible
  • Complete refund if the charter cannot be executed
  • Opportunity to reschedule at no extra expense

Finalizing Refunds

Method of Reimbusement

The undoing of charges will be carried out via the original mode of payment:

  • Credit Cards: A period of 5-7 business days
  • Bank Transfers: A duration of 7-10 business days
  • Cash or Check: 3-5 business days

Charges for Processing

Credit Card Operations

A €50 charge applies for cancellations beyond 72 hours before

Bank Transfer Operations

For all refunds via bank transfer, a €25 charge applies

International Operations

For international transactions, supplementary fees may be applicable

Charter Credits

Instances for Offering Credits

Under certain scenarios, credit for charters could be proposed in place of refunds:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations due to weather
  • Elective requests to reschedule
  • Operational hitches

Credit Specifications

  • Valid For: A year from the date of issue
  • Transferability: Credits cannot be exchanged among different individuals
  • Value: Equivalent to the full value of the charter without any subtraction of administrative charges
  • Application: Applicable to any available future charter
  • Extension: There is no extension after a year

Refunding for Partial Services

Disruptions During Service

If your charter experience is affected or shortened due to events we are accountable for:

  • A refund proportionate to the unused portion of the charter
  • A voucher for an upcoming charter of the same value
  • Complimentary service upgrades or additions

Guest-Centric Disturbances

Should the charter be prematurely terminated because of actions or safety lapses by guests:

  • No refund will be provided for the remainder of the time
  • The complete payment is still obligatory
  • Potentially extra fees could be applied

Addressing Refund Disagreements

In instances of discord over a refund judgment, you are entitled to:

  • Request our managing team to analyze your case
  • Submit supplementary proof or documents
  • Approach consumer advocacy groups for mediation
  • Utilize legal channels as allowed by the law

Procedure for Refund Requests

Step 1: Initiate Contact

Send in your plea for reimbursement through:

Step 2: Furnish Details

Your request should encompass the following particulars:

  • Your reservation verification code
  • The scheduled date and time for the charter
  • Your rationale for cancellation
  • Indispensable documents for backing (if necessary)
  • Your preferred method of refund

Step 3: Assessment and Completion

We will acknowledge the receipt of your claim within 24 hours, appraise it in reference to our policy, finalize on the action within 48 hours, and proceed with endorsed refunds as per the mentioned time spans.

Essential Reminders

  • All refund claims have to be lodged in writing
  • Refunds are issued in € notwithstanding the currency used during payment
  • Securing travel insurance is highly advised
  • These terms can alter, given a notice of 30 days
  • Refunds adhere to applicable tax laws and regulations

Contact Points

For inquiries regarding refunds or to process a refund application:

Refund Division
HarborDriftLeaf Marine Solutions Inc.
Port Hercules
Monte Carlo 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Operational Hours: Monday–Friday, from 9:00 AM until 5:00 PM

Last Modified: August 21, 2026

Our refund terms are designed to be equitable and clear. We suggest reviewing these provisions with diligence prior to booking and reaching out to us for any queries.